The Top Most Frequently Asked Painting Questions at Crystal Painting

If you’re looking for a painting company, chances are you’ll have a lot of questions to ask. At Crystal Painting our entire business wants you to be comfortable asking any question that may arise. That’s why we put together some of our most commonly asked questions for you!

  • 1. What type of paint do you use and why?

    We primarily use quality brand products with Crystal Paints

  • 2. Do you still use oil based paints and what is the primary difference between oil and water-based (acrylic, latex) paints? Benefits?

    Oil-based paints have been mostly removed from the market for architectural applications. This is due to the constant push for less solvent and lower VOC (Volatile Organic Compounds) in the paint formulas.

    Oil-based paints redeeming qualities include a superior smooth look, good moisture resistance, and ultimate hardness and durability. Unfortunately, because of the curing process, oil-based paints tend to become very brittle as they age, which leads to cracking, peeling, and ultimate failure of the paint.

    On exteriors and moisture prone areas on interiors, oil-based paints have a tendency to mildew, because some of the ingredients act as a food source for mildew.

    Water-based paints, also known as latex and acrylic paints (these are the ingredients that “bind” the paint to the surface), have come so far and have outperformed their counterparts of yesteryear. Today’s latex and acrylic paints exhibit excellent qualities, such as moisture resistance, mildew resistance, flexibility, color fastness, and block resistance (the ability to not stick to itself or objects to stick to the finish, such as items on a painted shelf).

    Most of the water based paints we use are known as 100% acrylic, which are of the highest quality available.

  • 3. What types of environmentally friendly options do you offer?

    We will use low and non-VOC (Volatile Organic Compounds) paints upon request.

  • 4. How many coats of paint are included in the quote?

    We always apply two coats of paint, guaranteed.

  • 5. What are the different kinds of paint finishes and how do I select them for each room?

    Paint finish comes in three general categories:

    • Flat Finish – also known as matte finish
    • Satin Finish – also known as eggshell finish or low-luster finish
    • Gloss Finish – also known as semi-gloss finish Read where the best places to use these types of finishes are in your home.
  • 6. Can you offer advice on how to choose a color?

    Lighting, architecture, and room decor are three environmental factors to consider when choosing a paint color. An ideal paint color is one that considers the all three elements and provides balance and unity to the space

  • 7. What if I don’t like the color selected, can I change it?

    Would it be an additional cost? Yes, it is ultimately the homeowner’s responsibility for any color choices, and there is an additional cost for a color change. The additional cost is determined by how much of the job is completed, along with the cost of the additional paint.

  • 8. What is Faux Finish?

    It is a decorative painting technique. Faux is a French word meaning false. This painting technique is a way to replicate materials such as marble and wood with paint. There are many forms of decorative paint finishes used for walls and furniture, which include: marbleizing, wood graining, Venetian plaster, color wash, striping or streaking, and rag painting.

  • 9. How long will the job take?

    Depending on the project, you will need to call Crystal Painting services to discuss scope of work.

  • 10. How quickly can an estimator get to my home?

    The waiting time for an estimate is generally within 3 days

  • 11. What is the benefit of working with you?

    Customer Service. Our success has been based on delivering high quality painting services with exceptional customer service. We stand behind our work and will work with you to make sure you are happy with the experience and the finished product

  • 12. Can I trust your employees?

    Yes. Our professional custom painters are full-time employees – not subcontractors, which mean each employee is reference checked and a criminal background check is performed.

  • 13. Are you licensed?

    We have all appropriate licenses,

  • 14. Do you offer a warranty?

    Yes, we offer a 6-year limited warranty.

  • 15. Can you provide references?

    Yes, we can! We can give you a recent customer to call or have you look at our report cards that customers fill out at the end of each job.

Still have a question? We’d love to hear from you. Feel free to comment below and one of our experienced staff members will provide you with an answer that always emulates the Team Crystal Promise.